Refund policy

Return and Refund Policy

Eligibility for Returns

  • Items can be returned within 7 days of delivery for a refund or exchange.
  • To be eligible, items must be:
    • In their original condition (unused and unwashed).
    • With tags and packaging intact.

Non-Returnable Items

  • Items such as underwear, swimwear, custom-made, or personalized products are non-returnable for hygiene or customization reasons.

Refund Process

  • Refunds are initiated after we inspect the returned items.
  • Refunds are processed within 7 business days of receiving the return.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

  • If you need a different size or received a defective product, contact us immediately.
  • Exchanges are subject to stock availability.

How to Initiate a Return

  1. Contact us via WhatsApp: +255765415034 or Email: www.johchriz4293@gmail.com.
  2. Provide your Order Number and details of the return or exchange request.
  3. Ship the product to the return address we provide.

Important Notes

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Keep proof of return shipment for tracking purposes.